Refund policy
Last updated: 27 October 2026
14 days to change your mind
If Cariprep is not right for you, you can ask for a full refund of your 30-day or 90-day Pass within 14 days of purchase, with no questions asked.
How to ask for a refund
Reply to the receipt email sent by Paddle, or write to support@prudiq.com with the email address used for the purchase. Paddle, our reseller and Merchant of Record, processes the refund.
Timing
The refund goes back to the payment method used for the purchase. Depending on your bank, it appears within 5 to 10 working days.
After a refund
Full access ends as soon as the refund is approved. Your free account and your progress are kept.
After 14 days
After that period passes are not refundable, unless a technical problem on our side stops you from using the service. Passes are one-time payments: they never renew automatically.